Swiftly Privacy Policy

Effective Date: 052625
At Swiftly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and retail platform.

1. What We Collect

When you interact with Swiftly (online or in-store), we may collect the following types of personal data:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (via third-party processors)

  • Purchase and service history

  • Device information (e.g. browser, IP address, operating system)

  • Any communication or feedback you provide

2. How We Use Your Data

We collect your data to:

  • Process and deliver your orders

  • Provide after-sales support, including warranty and repair services

  • Respond to your inquiries or feedback

  • Send order updates, newsletters, or promotional content (only if you’ve opted in)

  • Improve our website, service quality, and customer experience

  • Meet legal or regulatory requirements

3.  How We Protect Your Data

We take reasonable steps to safeguard your data through:

  • Encryption and secure servers

  • Access controls and authentication measures

  • Staff training on data protection

  • Secure payment gateways (we do not store credit card info)

4. Who We Share It With

We do not sell your data. We may share it with:

  • Payment processors (e.g. Stripe, PayNow, Shopify Payments)

  • Delivery partners (e.g. Ninja Van, J&T Express)

  • IT or marketing service providers (only when necessary)

  • Government or legal authorities when required by law

All partners are bound by confidentiality and data protection obligations.

5. Data Storage & Retention

Your data may be stored in secure servers located in Singapore or trusted international data centers. We retain your data only as long as necessary for our business or legal obligations.

6. Access & Correction

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Withdraw consent for marketing at any time

To do so, email us at [admin@swiftly.sg].

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Understand site traffic and usage patterns

  • Offer a better browsing experience

You can control cookie preferences in your browser settings.

8. Marketing Communications

You’ll only receive marketing messages from us if you’ve opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to check this page periodically. Significant changes will be notified on our website or via email.

10. Contact Us

Have questions or concerns about your data?
Email our Data Protection Officer:
admin@swiftly.sg