1. Warranty Policy

1.1 Coverage

  • All refurbished laptops sold by Swiftly come with a 2-month limited warranty covering hardware defects not caused by misuse.
  • The warranty covers motherboard, RAM, storage (SSD/HDD), battery, charger(inclusive of adapter and power plug) and screen defects.
  • It does NOT cover accidental damage, liquid damage, or software issues.

1.2 Claim Process

  1. Customer contacts Swiftly via email, phone, or in-store with proof of purchase.
  2. Swiftly assesses the issue remotely or in-store.
  3. If covered under warranty:
    • Repair will be carried out within 2 business days.
    • If repair is not possible, a replacement unit of similar value/same unit will be provided.
  4. If NOT covered under warranty:
    • Customer can opt for a paid repair service. (Price list needed.)

1.3 Scenarios

Scenario 1: A customer reports a laptop screen flickering within the warranty period. Swiftly diagnoses a hardware defect and repairs it under warranty. 

Scenario 2: A customer drops the laptop, causing screen damage. This is accidental damage and not covered under warranty.

2. Return Policy

2.1 Eligibility

  • Returns are only accepted within [10] days from the date of purchase.
  • Item must be in original condition, with no signs of use, along with the box and accessories.
  • A restocking fee of 50% may apply if the item is not returned in its original condition.

2.2 Process

  1. Customer submits a return request via email, phone, or in-store.
  2. Swiftly inspects the laptop to ensure it meets return conditions.
  3. If eligible, a refund or swiftly store credit will be processed within 2 business days.

2.3 Scenarios

Scenario 1: A customer purchases a laptop and realizes it does not meet their needs within 10 days. They return it in original condition, and Swiftly issues a refund. 

Scenario 2: A customer returns a laptop after 10 days with visible scratches. Return is rejected due to signs of use.

3. Refund Policy

3.1 Eligibility & Processing Time

  • Refunds are only applicable for eligible returns or warranty claims that cannot be resolved.
  • Refunds will be processed to the original payment method within business days related to tiktok or 3 business days if purchase is under the website.
  • If the payment was made via credit card, it may take an additional 7 days for the bank to process.

3.2 Scenarios

✅ Scenario 1: A customer returns a laptop in original condition within 10 days and requests a refund. Swiftly processes the refund within the given timeframe. 

❌ Scenario 2: A customer demands a refund after 10 days or for an issue covered under warranty (which will be repaired instead). Refund is denied. 

✅ Scenario 3: A customer’s laptop has a hardware defect that Swiftly attempts to repair, but the issue persists. Since the laptop cannot be fixed, Swiftly provides a full refund. 

✅ Scenario 4: A customer’s laptop arrives defective, and Swiftly determines it cannot be repaired. A full refund is issued. 

❌ Scenario 5: A customer returns a laptop for a minor issue that can be fixed under warranty but refuses repair and demands a refund. Refund is denied. 

❌ Scenario 6: A customer attempts to return a laptop after the return window has passed, even though it is in perfect condition. Refund is denied.

4. Customer Support Contact

For warranty, returns, or refunds, contact us: 📩 Email: [support@swiftly.com] 📞 Phone: [85055020] 🏪 Visit Our Store: [345 Geylang Rd, #01-33 Pavilion Square, Singapore 389366]

Swiftly reserves the right to amend this policy at any time.